CRM & Support Software
Streamline Customer Management & Support with Intelligent CRM
Apex Logic Software’s CRM & Support Software is designed to help organizations in Ghana and across Africa manage customer relationships, sales pipelines, and support operations efficiently. Built on ERPNext and enhanced with AI, our solution centralizes customer data, sales activities, and support tickets, enabling your business to deliver faster service, close deals faster, and provide a seamless customer experience.
Why Choose Our CRM & Support Software
Businesses that fail to manage customer interactions effectively lose revenue and reputation. Our software integrates sales, support, and analytics into one platform, allowing you to understand your customers, resolve issues promptly, and grow your business.
Key Benefits:
- Centralized customer database
- Improved sales pipeline management
- Faster ticket resolution
- Better customer retention
- AI-driven insights for smarter decisions
- Scalable for businesses of all sizes
Core Features
Customer Relationship Management (CRM)
Manage all your customer interactions in one place.
- Customer profiles & interaction history
- Contact segmentation & tagging
- Lead management & scoring
- Sales opportunity tracking
- Notes, tasks, and follow-ups
Sales Automation
Automate repetitive sales processes and close deals faster.
- Automated lead assignment
- Sales pipeline visualization
- Quotes, proposals & orders
- Notifications & reminders
- AI-based lead prioritization
Support Ticket Management
Resolve customer issues efficiently and improve satisfaction.
- Ticket creation via email, portal, or chat
- Ticket prioritization & assignment
- SLA tracking
- Internal collaboration and notes
- Ticket history and reporting
Multi-Channel Communication
Communicate with customers across multiple channels seamlessly.
- Email integration
- SMS notifications
- In-app messaging
- WhatsApp & social media integration (optional)
Knowledge Base & Self-Service
Empower customers to find answers themselves.
- Articles & guides
- FAQs management
- Self-service portal
- AI-powered search
AI-Powered Insights
Gain smarter insights into your sales and support processes.
- Lead scoring & sales forecasting
- Customer sentiment analysis
- Ticket trend analysis
- Predictive customer behavior
- AI-powered dashboards
Reporting & Analytics
Monitor performance and make data-driven decisions.
- Sales pipeline reports
- Ticket resolution KPIs
- Customer engagement metrics
- Performance dashboards
Integration & Customization
Our CRM & Support Software integrates seamlessly with:
- ERPNext modules (Accounting, Inventory, HR)
- Email and SMS platforms (Arkesel, Gmail, Outlook)
- Mobile Money and payment systems
- Third-party apps via API